Click on the products desired and choose the quantity you want, then add these to the cart.
Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page.
From here, you will confirm your shipping details including the address, name, email, order notes, and contact number.
IMPORTANT: We require an ID verification process for your first order. We need to ensure you are who you say you are, and that you are of legal age to purchase.
Once all the required fields have been filled out you can click on “Place Order”.
IMPORTANT: You will be given important instructions on where to send the Interac e-Transfer too. This important information will also be available on the next page.
Once you’ve forwarded the Interac e-Transfer to the correct address, your payment will be processed and your order will be marked as “Completed” which you will receive an email notification for. Your order will go through processing and it will be shipped within 1 business day.
IMPORANT: We receive a high volume of orders, and we almost always send within 1 business day. If your order is delayed, we will update the order notes to keep you in the loop.
We only ship out packages with “signature required” upon request. Please request a “signature required” if there is a possibility of theft.
A. If you want to edit or add to your order, you need to create a new order with us. We will then cancel the old order. Email us at [email protected] with your order number that you want cancelled. This will be cancelled or edited if it hasn’t shipped out yet.
A. If you don’t get your package after five business days past the expected delivery date, contact us. We can do a trace with Canada Post. If it is stuck in transit status, it has to be over 30 days before it can be deemed loss.
If there’s a trace done, Canada Post will do an investigation which may take 5 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later.
We don’t offer refunds if the package arrives late due to postal issues.
Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered by Canada Post. Please make sure you provide us with the correct shipping address as well to avoid delays.
We do not return packages that have an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft).
We only ship out packages with “signature required” when requested.
Unfortunately, there are much higher % of postal thefts when shipping to Northern Quebec, Northern Ontario and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.
We recommend you request “signature required” in the order notes during checkout to reduce the risk!